Understanding verification

Billplz verifies merchants in two stages, both required by Bank Negara Malaysia (BNM):

1. Identity verification (KYC) confirms who you are. This happens during sign-up and typically completes within minutes.
2. Business verification (KYB) confirms what your business is. This happens when you apply to accept card or e-wallet payments.

After completing KYC and bank account verification, your account is ready to collect FPX payments. To accept card payments (Visa, Mastercard) or e-wallet payments (DuitNow QR, Boost, Touch 'n Go, GrabPay, ShopeePay), you need to complete KYB. See Activate payments for the full process and document requirements.

KYC at sign-up

During sign-up, Billplz verifies your identity through e-KYC powered by CTOS. You photograph your MyKad (front and back) and take a selfie so the system can confirm your face matches your ID. Verification completes within minutes if your information matches government records.

For the full sign-up steps, see Create account.

Bank account verification

After completing e-KYC, your bank account is verified to confirm it is registered under your organization's name. This takes up to 24 business hours. You receive an email notification once verification is complete.

Registration number types

The registration number you enter during sign-up depends on your business structure:

• ROC (Registrar of Companies): for Sdn Bhd, Bhd, LLP, and other incorporated companies
• ROB (Registrar of Business): for sole proprietors and partnerships
• ROS (Registrar of Societies): for registered societies, associations, and NGOs

Your organization name must match your registration documents exactly, including suffixes like "Sdn Bhd" or "PLT".

KYB at activation

When you apply to accept card or e-wallet payments, Billplz requires business verification documents. The documents you need depend on your business type (Corporate, Sole proprietor, LLP, or Association/Society) and the payment methods you are activating.

See Activate payments for the document checklist and application process.

What unlocks at each stage

You can apply for card and e-wallet activation together in a single submission.