Unlock your account
Updated 3 days ago
Your Billplz account locks automatically as a security measure after three invalid login attempts. This article explains how to unlock your account and why accounts get locked.
How to unlock your account
Email [email protected] from your registered login email to request an unlock.
The support team will verify your identity and unlock your account, typically within a few hours during business hours (Monday to Friday, 9:00 am to 6:00 pm MYT).
Why accounts get locked
Too many invalid login attempts
Your account locks automatically after three consecutive failed login attempts. This prevents unauthorized access if someone is trying to guess your OTP code or access your account without authorization.
The lock applies whether the failed attempts are from you (incorrect OTP, expired code) or from someone else trying to access your account.
Account expiration
[Verify: Do Billplz accounts expire after a period of inactivity? If yes, specify the timeframe and whether this triggers a lock vs. requiring reactivation. If no, remove this subsection entirely.]
Security triggers
[Verify: Are there other scenarios that trigger account locks? Examples might include:
- Suspicious login patterns (multiple IPs, unusual locations)
- Failed verification attempts
- Administrative holds If none exist beyond the 3-attempt rule, remove this subsection.]
Common issues
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