Unlock your account
Updated 3 weeks ago
Your Billplz account locks automatically after three consecutive failed OTP attempts. This is a security measure to prevent unauthorised access. This article explains how to unlock your account and regain access.
How to unlock your account
Email [email protected] from your registered login email to request an unlock. The support team will unlock your account right away during business hours (Monday to Friday, 9:00 am to 6:00 pm MYT).
Why accounts get locked
Your account locks after three consecutive failed OTP entries. The lock applies whether the failed attempts are from you (incorrect OTP, expired code) or from someone else trying to access your account.
There are no other triggers for account locking. If you can access the log-in page but your account is not locked, see Troubleshoot sign-in issues for other causes.
Common issues
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