© 2026 Billplz Sdn Bhd

FPX online banking is active by default. To accept card payments (Visa, Mastercard) or e-wallet payments, you need to complete business verification (KYB) and submit the documents below. You can apply for card and e-wallet in a single submission.

Document checklist

E-wallet activation requires 3 documents. Card activation requires all 7.

Industry licenses (if applicable)

E-wallet

Card

✓

✓

✓

✓

How to apply

  1. After signing up, you receive a Welcome Email containing a link to the activation application form.
  2. Complete and submit the form. You can request card, e-wallet, or both.
  3. You receive an email confirming the documents you need to submit.
  4. Submit the documents via email as instructed. All documents must be clear, legible scans or digital copies in PDF format.

Registration and business documents

Your registration and business documents depend on your business type. Find your type below.

Corporate / Sdn Bhd

Your company name ends with "Sdn Bhd" or "Bhd". Registered with SSM under the Companies Act 2016.

All corporate entities submit the following federal SSM documents:

  1. Certificate of Incorporation ( / Superform / ): your company's incorporation certificate showing the company name, registration number, and date of incorporation.
  2. Certificate of Incorporation upon Change of Name (Section 17): required if your company has changed its name since incorporation.
  3. Allotment of Shares (Form 24 / Section 78): the share allotment form showing shareholding details.
  4. Directors, Managers and Secretaries Particulars (Form 49 / Section 58): the form listing all current directors, managers, and company secretaries.
  5. Notice of Situation of Registered Office (Section 46 / Form 44): showing your company's registered office address.
  6. Memorandum and Articles of Association (M&A) / Constitution: your company's constitution or M&A document.
  7. SSM Company Profile (): the full company profile from SSM, issued within the last 1 to 3 months. Shows corporate information, directors, shareholders, share capital, and financial summary.

West Malaysia

  • Authorization letter (): a letter on company letterhead signed by the director(s) or key responsible person, or a Director's Resolution authorizing the account setup.

No state-issued trade license is required for West Malaysia.

East Malaysia

Submit your state-issued trade license in addition to the federal SSM documents above:

Sarawak:

  • Trade License (): issued by your local district or city council (e.g., MBKS, DBKU, MPY).

Sabah:

  • Trading License (): issued by your local municipal authority (e.g., DBKK, MPS, MPT).



Common documents

The following documents are required for all business types.

1. Directors' or office bearers' identification

Copy of MyKad (front and back) for all directors registered with your company. For non-Malaysian directors, provide a valid passport.

For registered societies and associations, see the identification requirements listed under Association/Society above.

2. Bank statement header

A clear copy of the top section of your bank statement showing the bank name, account holder name, and account number. This must match the bank account registered on your Billplz organization. You do not need to include transaction details.



Additional documents for card payments

The following documents are required for card activation (Visa, Mastercard) in addition to the documents above. E-wallet activation does not require any additional documents beyond the base set.

1. Video recording of PIC and premises

A video recording (maximum 30 seconds) of the registered Person-In-Charge (PIC), along with footage of the merchant's premises covering:

  • Exterior of the premises
  • Interior of the premises
  • Business signboard
  • Stock or inventory

2. Proof of business address

A recent utility bill (water, electricity, or Telekom Malaysia) or other legal document clearly displaying your business address. This is required together with the premises video (above).

3. Photos of products and premises

Clear photos showing:

  • Your products or services
  • Stock or inventory
  • Business signboard
  • Interior and exterior of your business premises

4. Product URL or purchase screencast

Provide one or both of the following:

  • Product URL: a link to your online store or product listing where customers can browse and purchase
  • Screencast video: a screen recording demonstrating the full purchase process on your website or platform



Industry licenses

Professional services firms must submit their practicing certificate or license. Businesses in regulated industries may be asked for additional licenses depending on their activity. Both apply to card and e-wallet activation.

1. Professional services

If your business is a professional services firm, submit your sector-specific practicing certificate or license in addition to the documents above:

Sector

Required license

Issuing authority

Law firms

Bar Council Malaysia / Sabah Law Society / Advocates Association of Sarawak

Audit and accounting firms

Ministry of Finance (MOF) / MIA

Company secretarial firms

SSM / MAICSA / MIA / LS

Real estate agencies

Board of Valuers, Appraisers, Estate Agents and Property Managers (LPPEH)

2. Regulated industries

Depending on your industry, Billplz may request additional licenses or certifications:

Industry

Document required

Direct selling / MLM

issued by Ministry of Domestic Trade and Costs of Living (KPDN)

Food and beverage (halal)

issued by JAKIM / JAIN

Food and beverage (general)

issued by Ministry of Health (KKM)

Pharmaceutical, cosmetics, medical devices

Travel and tourism

issued by Ministry of Tourism, Arts and Culture (MOTAC)

Tobacco, liquor, gaming

issued by the relevant licensing board or Ministry of Finance (MOF)

Logistics, courier, freight forwarding

Telecommunications

issued by MCMC

Other regulated industries

Additional proof-of-business documents as requested by the Billplz team


What happens after submission

The Billplz team reviews your documents and runs a risk assessment. If anything is incomplete, the team contacts you to request the missing items. Billplz may decline an application after risk assessment. Once approved, you receive a confirmation email and the payment method is activated on your account.

Common issues


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