Add a new account

You can add a new organization account to your existing Billplz SSO profile. This is useful when you operate multiple businesses or need a separate Billplz account for a different entity. The verification process takes 3 business days.

Before you begin

You'll need the following to add a new organization:

• You are logged in to your Billplz SSO account at billplz.com.
• An email address for the new organization (used for payment notifications).
• Your new organization's SSM/ROS/ROB registration number.
• A bank account registered under the new organization's name.

Step 1: Add a new organization

In the Organizations section of your SSO dashboard, click + Add.

Enter the organization's email address. Check your inbox for the verification code, enter it, and click Continue.

Step 2: Enter organization details

Fill in the required information:

• Name as per SSM / ROC / Registration: must match your registration certificate exactly, including suffixes like "Sdn Bhd" or "PLT"
• SSM / ROC / Registration Number
• Organization Bank Name: select from the dropdown
• Organization Bank Account Number: must be registered under the organization's name

Complete the reCAPTCHA and click Continue.

Step 3: Complete organization registration

The Organization Registration page appears. Your email and bank details are pre-filled from the previous steps.

Fill in the Contact Details section:

• Customer Service Phone: the phone number shown to customers on billing pages
• Customer Service Email: the email address shown to customers on billing pages and receipts
• Mobile Number: your mobile number for account notifications
• Contact Name: your name or the name of the primary contact person

Enter a promo code if you have one (optional). Complete the reCAPTCHA. Review the Billplz User Agreement and Privacy Policy, then click Submit.

Your new organization appears with a Pending status in the Organizations section.

Step 4: Wait for bank account verification

Bank account verification takes 3 business days. You receive an email notification once the status changes.

Step 5: Complete the Merchant Application Form

After your bank account is verified, select the new organization from your SSO dashboard. The Merchant Application Form appears. Complete the three steps:

Step 1: Business Website: Enter your business website or social media page URL. Click Submit.

Step 2: Business Category: Select your Business category code and Business model from the dropdowns. Click Submit.

Step 3: Business Address: Enter your business address (address lines, city, zip code, state, and country). Click Submit.

Step 6: Complete additional details

The new organization's Billplz dashboard opens. An Additional Details Required modal appears, requesting information for regulatory compliance.

Fill in the following:

• Business Address: your registered business address (unit, street, city, postal code, state)
• What best describes your business?: select your business type from the dropdown
• Business description: briefly describe your products or services, target customers, and business model
• Business website or social media URL: enter your website or social media page
• New SSM (12-digits) / ROS Number: enter your 12-digit SSM or ROS registration number
• Tax Identification Number (TIN): enter your TIN
• Is your business SST registered?: select Yes or No. If yes, enter your SST number.

Click Submit.

What's next

Your new organization is ready to accept FPX payments. To accept card or e-wallet payments, email [email protected] to request activation. Billplz will guide you through the verification process. See Understanding identity verification (KYC and KYB) for details.