Change your payout bank account
Updated 2 weeks ago
Bank account details cannot be edited on an existing organization account. How you move to a new bank account depends on whether your current account is still active.
Your current bank account
Create a new organization
Create a new organization account with your new bank details, set up your collections and integrations on the new account, then close the old organization once the transition is complete.
See Add a new organization for the setup process and Update bank account for more context.
Request a payout redirect
This service is for merchants whose bank account has been closed or is otherwise unusable, resulting in rejected payouts.
Before you begin
Confirm you have:
- Your current verified bank account number registered with Billplz
- Your new bank account number (must be verified with your bank)
- Access to your Billplz login email
The new bank account must be registered under the same organization name as your current Billplz account.
Step 1: Email the redirection request
Send an email from your Billplz login email address to [email protected] with the following details:
Replace the placeholders with your actual account details.
Step 2: Wait for confirmation
Billplz will send a confirmation to your organization's email address once the redirection is processed. This service is free of charge.
Common issues
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