Visa & Mastercard migration

On 28 August 2026, Billplz is migrating Visa and Mastercard card payments to a new payment platform. This migration applies to all merchants who accept card payments through Billplz. Your card rates, settlement schedule, and transaction history remain unchanged, the main action required is enabling the card payment option in your dashboard.

About the change

1. What is changing on 29 August 2026?

Starting 29 August 2026, Billplz will process all Visa and Mastercard transactions directly. Currently, these transactions are processed via third-party processors. Because of this change, all members must migrate their collections to Billplz direct processing before 29 August 2026.

2. When will the migration take place?

This change brings critical benefits to you:

• Faster payout: your MYR and non-MYR daily collection limit (DCL) will be credited to your account in MYR within T+2 business days.
• Lower transaction fee: refer to https://main.billplz.com/pricing for a detailed breakdown of MYR and non-MYR transaction fees.
• More reliable payments: a direct connection means fewer points of failure and a smoother checkout experience for your customers.

3. Who is affected by this change?

All Billplz members who accept Visa and Mastercard payments. If any of your active collections offer Visa and Mastercard as a payment method, you must complete the migration for those collections.

4. Are other payment methods affected, such as FPX?

No. This change applies to Visa and Mastercard transactions only. All other payment methods on your collections continue to work as usual.

How to migrate

5. What do I need to do to migrate?

Just three simple steps:

1. Sign in to your Billplz account.

2. Click on ‘Payment Method’ for each active collection.

3. Select ‘Billplz Card’ and click ‘Save’. Done! 🎉

6. Do I need to repeat these steps for every collection?

Yes. The payment method is set for each collection. Please update every active collection where you want to accept Visa and Mastercard payments.

7. How long does the migration take?

Instant!

8. Is there any cost to migrate?

The migration is free of charge.

9. Do I need to change my website, plugin, or API integration?

No. You do not need to make any code or integration changes. You only need to update the payment method setting in your Billplz account.

10. How do I know my migration is successful?

After you click 'Save', all bills under that collection will show 'Visa & Mastercard'. This confirms the collection has been migrated to Billplz direct processing.

Deadline: and what happens if you miss it

11. When is the deadline?

The migration must be completed before 29 August 2026.

12. What happens if I do not migrate before 29 August 2026?

Your customers will not be able to pay using Visa and Mastercard during that time. Other payment methods will not be affected.

13. Can I still migrate after 29 August 2026?

Yes. You can complete the same three steps at any time, and Visa and Mastercard payments will resume once the migration is done. However, we strongly encourage you to migrate before the deadline to avoid any interruption for your customers.

14. Can I migrate now?

Yes! Migrating early ensures your card payments continue without interruption on 29 August 2026.

Fees and payouts

15. What are the new transaction fees?

Please refer to https://main.billplz.com/pricing for a detailed breakdown of MYR and non-MYR transaction fees.

16. When will I receive my Visa and Mastercard payouts?

Your Visa and Mastercard payouts will be credited to your account in MYR within T+2 business days.

17. What happens to transactions made before my migration?

Payouts for pre-migration transactions processed via third-party processors will remain unchanged under your current agreement.

Your customers

18. Will my customers notice any difference?

The checkout flow stays the same so your customers pay with Visa or Mastercard as usual. With direct processing, they should enjoy a smoother and more reliable payment experience.

19. Is the new platform secure?

Yes. Billplz is PCI DSS Level 1 certified; the highest level of payment card security compliance. This certification carries over to the new platform. Your customers' card data continues to be protected to the same standard.

Support

20. Where can I get help?

Please email [email protected] if you have any questions or need help.