Subscribe to a membership plan

Billplz offers three membership plans: Basic, Standard, and Enterprise. You can subscribe to a paid plan from your dashboard. Basic is the default plan with no monthly or annual fees, you pay transaction fees only.

Before you begin

You'll need:

• An activated Billplz account with organization owner permissions
• Sufficient Credit Balance to cover the plan cost (or you can pay directly during checkout)

Choosing a membership plan

Basic: The default plan when you sign up. No subscription fee. You pay per transaction only.

Standard: MYR 999/year (exclusive of 8% SST). Lower per-transaction fees compared to Basic. Best for businesses processing regular monthly volume. Subscription renews automatically unless you disable auto-renew.

Enterprise: Custom pricing and features tailored to high-volume businesses. Contact the sales team to discuss your requirements.

All paid plans use annual billing — monthly subscriptions are not available.

Step 1: Open the membership plans page

From your dashboard, click the + icon next to Credit Balance at the top left.

Step 2: Select Standard plan

On the membership plans page, locate the Standard column. If you want automatic renewal, tick the Auto-renew plan checkbox below the Standard pricing. If you prefer to renew manually, leave it unticked.

Click Buy Plan.

Step 3: Confirm auto-renew (if enabled)

If you ticked auto-renew, a confirmation dialog appears showing the annual charge that will be deducted from your Credit Balance each year. Type ENABLE in the text field and click OK to confirm. If you left auto-renew unticked, this dialog does not appear, skip to Step 4.

Step 4: Complete the payment

After clicking Buy Plan, the system checks your Credit Balance first.

If your Credit Balance is sufficient, a confirmation dialog appears showing the amount and subscription period. The fee is non-refundable. Click OK to confirm. The amount is deducted from your Credit Balance and your plan activates immediately.

If your Credit Balance is insufficient, a dialog prompts you to reload your credit or pay now. Click OK to proceed to the billing page, where you can pay using:

• Online Banking: Select your account holder type (Personal B2C or Corporate B2B) and choose your bank
• Card: Visa or Mastercard

Select your payment method and complete the transaction.

After payment confirmation, you'll receive an invoice receipt via email. Your membership status updates immediately.

Verifying your membership status

To check your current plan, click the dropdown arrow next to Credit Balance at the top of your dashboard. The active plan, subscription period, and auto-renewal status are displayed here.

Upgrading or downgrading plans

Upgrading from Basic to Standard: Follow the steps above to subscribe to Standard. The plan activates immediately after payment.

Upgrading from Standard to Enterprise: Contact [email protected] to discuss custom Enterprise pricing. Migration is handled by the Billplz team.

Downgrading from Standard to Basic: Disable auto-renewal for your Standard plan. Your account will revert to Basic at the end of your current subscription period. You cannot downgrade mid-subscription.

Downgrading from Enterprise to Standard or Basic: Contact [email protected] to arrange the downgrade. Timing depends on your Enterprise contract terms.